Legal notice

Legal Notice

1. Website Owner

This website is operated under the trade name CalmHeat.

Trade name: CalmHeat
Email: cozywrap@use.startmail.com
Phone: +34 618 684 825
Address: Calle de Austria 4, 4ºB, 28760 Tres Cantos, Madrid, Spain

The legal owner’s full name, tax identification number, and any other legally required registration information must also be made available where applicable.

2. Purpose of the Website

The purpose of this website is to provide information about and sell physical products through our online store.

The website may also provide product-related content, customer support information, shipping information, and other ecommerce services.

3. Terms of Use

Users agree to use this website lawfully, responsibly, and in good faith.

You must not:

  • use the website for unlawful or fraudulent purposes;
  • interfere with the security or normal operation of the website;
  • introduce viruses, malware, or harmful code;
  • attempt unauthorized access to systems or accounts;
  • infringe intellectual property or other third-party rights;
  • use the website in a way that may cause damage to CalmHeat, its users, or third parties.

We reserve the right to restrict or remove access where there is a serious breach of these conditions or applicable law.

4. Intellectual and Industrial Property

Unless otherwise stated, all content available on this website, including text, photographs, videos, graphics, designs, logos, branding elements, icons, and other materials, belongs to CalmHeat or is used with appropriate authorization.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use such content without prior written authorization, except where permitted by applicable law.

Unauthorized use may infringe copyright, trademark, or other intellectual property rights.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, prices, and other information shown on the website are accurate.

However:

  • colors may appear differently depending on your device or screen;
  • minor visual variations may occur;
  • availability may change;
  • lifestyle images may be used for illustrative purposes.

The essential characteristics of each product are those stated on the relevant product page.

6. External Links

This website may contain links to third-party websites or services.

CalmHeat does not control those websites and is not responsible for their independent content, security, privacy practices, or terms.

The inclusion of an external link does not necessarily imply endorsement of the third party.

We recommend reviewing the relevant terms and policies before providing personal information or completing transactions on external websites.

7. Website Availability

We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur due to maintenance, technical issues, security measures, third-party services, or circumstances outside our reasonable control.

Nothing in this section affects any rights arising from purchases already made.

8. Liability

CalmHeat will be responsible in accordance with applicable law.

Nothing in this Legal Notice is intended to exclude or limit liability where such exclusion or limitation would be prohibited by law.

In particular, nothing in this notice limits mandatory consumer rights relating to:

  • defective or non-conforming products;
  • delivery obligations;
  • refunds;
  • statutory guarantees;
  • personal injury or damage where liability cannot legally be excluded.

CalmHeat is not responsible for damage resulting directly from misuse of a product contrary to the instructions provided, except where applicable law states otherwise.

9. Personal Data and Privacy

Personal information collected through this website will be processed in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection legislation.

Please review our Privacy Policy for information about how personal data is collected, used, stored, shared, and protected.

10. Ecommerce Platform and Third-Party Services

Our store uses Shopify as its ecommerce platform and may also use third-party providers for payment processing, logistics, analytics, and related services.

These providers may process information where necessary to deliver their services and may be subject to their own terms and privacy policies.

The purchase contract for CalmHeat products is entered into between the customer and the legal operator of CalmHeat.

11. Governing Law and Jurisdiction

This Legal Notice is governed by the laws of Spain, without prejudice to any mandatory consumer protection rules that may apply in the country where the customer resides.

Where the user acts as a consumer, any dispute will be handled by the courts having jurisdiction under applicable law.

Nothing in this Legal Notice requires a consumer to bring proceedings exclusively before the courts of CalmHeat’s place of business where applicable law grants the consumer the right to bring proceedings elsewhere.

12. Changes to This Legal Notice

We may update this Legal Notice where necessary due to legal, operational, or technical changes.

The most recent version will always be available on this website.

13. Contact

For questions regarding this Legal Notice or the website, please contact us at:

Email: cozywrap@use.startmail.com